Elements of a Marketing Plan

I just wanted to publish this really quick Marketing Plan template for you all.

1. Executive Summary
Write 2-3 paragraphs that just explain the document that the reader is about to read. I would suggest that your write one paragraph on what business you are in, one on your target markets/customers and one on where the revenues are going to come from.

2. Situation Analysis
What business are you in maybe some high level figures (sales, market share etc). Anything on any specific threats or opportunities.

2.1. Market Summary
Where are your best sales generated from ? (what type of customers?, which products etc).

2.1.1. Market Demographics
An overview that profiles your best markets/customers (i.e. what sector are they in, how big are they etc).

2.1.2. Market Trends
Any trends spotted in your notes, and general market trends of forecasts noted.

2.1.3. SWOT Analysis
During your note taking, you will have noted your companies strengths and weaknesses, and also any opportunities and threats when you looked at your competitors.

2.1.4. Competitor Analysis
Any notes of interest about your competition, especially if you believe its why they are good at what they do.

2.2. SWOT Analysis
Write down your companies strengths and weaknesses and any External Opportunities and Threats that you have made a note of, you only need bullet points.

2.3. Competition
Do your competitors fall into certain categories?
Name your largest competitors, do you know what percentage of the market they have?

2.4. Services
What services do you offer your customers?
Again, bullet points are fine here, you just need basic information for now.

2.5. Keys to Success
Do you know what these are ? They usually center around:

  • Customer Satisfaction
  • Growth
  • Customer Retention
  • Operations Effectiveness
  • Products
  • People (your staff)

2.6. Critical Issues
Do you know what these are ? They maybe things like:

  • Customer Retention
  • High operating costs
  • Poor brand awareness
  • Poor market focus
  • Little marketing effort
  • People poorly trained and lack motivation

2.7. Historical Results
Jot down those old sales figures, note anything activity or product you were particularly successful at.

2.8. Micro-environment
You may not be able to fully answer this right now, but use the following headings later.

Consumer trends - what's generally happening in the market.
Economic changes - is the market spending? General business economy good or bad ?
Technology advancements - technology is advancing, are your products ? what are your customers expecting ?
Competitive activity - is competition increasing ? What sort of customers are they winning ?
Political and legal environment - is your business related to political changes ? This could include tax, legislation etc

3.0. Marketing Strategy
Based on what you know, you should have a good idea of what you need to do, this is your Marketing Strategy, write it down.

It could be based on revenues, operating costs, customers or market share

3.1. Mission
You might be in a position to suggest a Mission for the business.
There are a few basic elements that a good mission statement offers:
  • It identifies your organisation
  • It identifies your customers
  • It tells the world what you do

3.2. Marketing Objectives
How do you intend to achieve your stated strategy?

3.3. Financial Objectives
If you want to, you can set yourself some financial objectives. These really need to be worked out with the sales teams too.

3.4. Target Market
What are your primary target markets?

3.5. Positioning
How do you intend to position yourself in the market.

I recommend using the following template ... "For [Customer Segment], our [Product/Service] is [Your USP's or SSP's]".

3.6. Strategy Pyramids
A Strategy Pyramid if correctly written will show in bullet form your proposed Short Term, Medium Term and Long Term strategies.

3.7. Marketing Mix
Write an overview of what (if anything) has worked well over previous years.

3.7.1. Services Marketing
An overview of the services you will be offering your customers.

3.7.2. Pricing Policy
What pricing policy will you adopt ?

Is it to charge less than your competitors ? Cost plus model ?

3.7.3. Promotion Policy
Provide an idea of the value of the budget you might adopt for marketing (if you really do not know at this stage, quote between 1.0 - 2.0% of revenues.

What type of media would you expect to use ?
  • TV
  • National Press
  • Regional Press
  • Trade Magazines
  • Advertorials
  • Exhibitions
  • Direct Marketing
  • Telemarketing
  • Business Gifts
  • Case Studies
  • Newsletters
  • Literature
  • Presentations
  • Sponsorship

3.7.4. Product Policy
Do you have any specific product policy in mind ? Any products sold well in previous years that need updating ? Any products not selling and need withdrawing ?

3.7.5. Distribution Policy
Will you be using a direct salesforce? Indirect salesforce, Internet ?

3.8. Market Research
Will you be conducting any market research ?
Are there any areas of the market you have little or no knowledge ?

4.0. Financials, Budgets, and Forecasts
Financial overview, include marketing budget, potential forecasts, and any assumptions you may have made.

4.1. Breakeven Analysis
If you have the time to quickly workout your breakeven point note it here.

4.2. Sales Forecast
What sales are you expecting for the year ?
If you can, break it out by month, product and sales area.

4.3. Marketing Budget
Have a quick think about the amounts of money you need to spend on marketing and start detailing it here, just use a 'rule of thumb' if you need to right now;

example:

Business Press ... 34%
Literature ... 10%
Exhibitions ... 14%
Direct Marketing ... 8%
PR ... 4%
Regional Newspapers ... 15%
National Newspapers ... 15%


4.3. Marketing Budget - Return on Investment
You know what you want to spend on marketing, you have made an assumption about the value of the sales, therefore you can work our your return on marketing spend.

5.0. Controls
What controls will you put in place?
Recap on your objectives, pull out some milestones, and sales goals..

5.1. Tactical Plan
Make a chart, marketing activity up the left hand side and quarters or months along the bottom. Suggest some headline activity that should be taking place.

5.2. Marketing Organisation
Quickly draw your marketing organisation, show where they feed into sales

5.3. Contingency Plan
Always plan for the worse, some things that can go wrong include:

Revenues EXCEED projection - can your after-sales team support the effort ? You may need to hire additional staff, and bring in more equipment.
Revenues MISS projection - you have to prepare for the possibility, you may have to redouble your marketing efforts (you MUST NOT decrease marketing spend ... things will then get worse!), you have to get your message out to the market clearer.

How to deal with negative comments on social media sites


If you are unlucky enough to find an extremely negative comment on one of your social media accounts (i.e. Facebook, Twitter, LinkedIn etc).  How should you deal with it?

Even if you have spotted it quickly, then the chances are that other have also seen it; in the case of Twitter, within moments of it been sent it could have been ReTweeted 100 or 1,000’s of times (and I bet that your competitors will jump at the chance to publicise it or capitalise on it in some way).
In any case, a negative comment from a customer or prospect is a negative comment and it needs to be dealt with fast.

Ultimately, Social Customer Service is all about immediately addressing your customers' concerns quickly.  Where possible you should immediately respond with a holding statement to let the complainant and anyone else that see’s the comment know that their concern has been acknowledged and that you are dealing with it.
If you haven’t got all the facts from the negative comment that has been posted then politely contact the complainant asking for more information on the problem.
You should plan to fully respond by the end of that business day, and absolutely no longer than 24 hours later.  Failure to deal with any problems effectively could mean that it goes viral very quickly!

External Links Should Open in New Tabs


It might be me, I might be old fashioned in my views on life, but I really think that web designers/developers are missing a trick with how they treat external links within their websites.

I guess going back a few years the majority of web users complained that when they clicked an external link from a particular website it opened a new window, and depending on how it opened it was at times confusing (I personally never used to mind it!); but the wonderful introduction of browser tabs this has all changed.

Instead of opening up new windows, you can now magically open links to external sites in new tabs. The big and important difference here is that browser tabs are easier for users to manage than browser windows.

I know that there is also an argument that if a visitor to your site clicks on an external link that this new link should be seen as part of a seamless customer journey and they should see this new site in their current browsing session …. Bunkum!

And surely when you open an external links in the same tab for a user and they want to continue their journey on the original site, you create back-button fatigue for them; this doesn't sound like a very good user experience! Does it?

I know this is a personal rant, but I feel that it’s an important one, I’m getting fed up of following links to external sites that interest me, for me to only need to fight my way back to the original site to follow my original journey.

And I know that I can Ctrl and click to force a new tabbed session, but that’s not the point, I bet only a small percentage of web users actually know that anyway.

Quite simply, links that take users to a different (external) website should open in new tabs. Links that take users to a different page on the same website should open in the same tab. This is the right and sensible approach to take.

LinkedIn - successful lead generation

If you have ever spoken to a B2B businesses about their online lead generation you'll find some discrepancy about how much business they get from LinkedIn, some seem to get absolutely loads of leads and traffic from this professional networking site where other get very little or none at all! If you want to be in the camp that get lots of leads, then follow these simple tips.

Create a company profile page

OK, it seems fairly logical, but still not that many smaller businesses actually have a company profile page on LinkedIn. Ensure that you complete your profile as much as possible and also ensure that all of your employees a) have a personal profile on LinkedIn and that their profile links to your company page.

Tip: Including keyword rich descriptions on your LinkedIn company page, product and services tabs . All of these elements are an essential part of the SEO approach and will help you get found from within LinkedIn's own search functionality and potentially from an external search engine too.

Promote the page 

You are still going to get businesses and individuals that find your business website first, if they do ensure that they easily find a link to your LinkedIn company profile page so that they can follow you. Only by building company followers will you add social proof and generate credibility to your company profile.

Status Updates

Having followers on LinkedIn is no use unless you engage with them; so ensure that you post regular status updates. Your followers will then see your updates and have the option to engage with you and amplify your messaging around their network.

Tip: Aim for at least two updates each week, this maximises your chance to get your status out across more of your network.

Create a Group

I also recommend that you engage with others in your target market by joining Groups that are of interest to them and contribute. BUT a more important strategy is create your own open Group. Lots of businesses still don’t understand the presence and the power of LinkedIn groups. Groups that contain lots of your potential customers/clients do not exist on Twitter, Facebook or anywhere else for that matter; Groups on LinkedIn are basically Communities of prospects for you.

My advice would be to start by making a niche Group; a software developer in Yorkshire for example might start a “Software developers in Yorkshire” group, start my inviting relevant individuals from your network to get and get the discussions started; you'll quickly find that you'll start to get lots more interested individuals to join in,

Once you have a successful Group then organise some events to get some face to face time with prospects.


There are many more ways you can get more business from social networks; if you need more customers or need help understanding how social media fits into your strategy then get in touch with me today.

Crawl, Walk, Run - a basic online marketing strategy.


Testing the water with digital marketing is incredibly important; at some time all digital marketers face a project where something is not working as it should be (i.e. traffic not converting on a website), but what is actually going wrong can sometime take a whilst to get to the bottom of and fix.

Crawl, Walk, Run is a phased methodology for controlling elements of the online marketing mix in careful bite-sized chunks so that problems are carefully and correctly fixed.

Crawl – look at options that you directly own; this phase overs the core website design and user interaction, and media that you own/control (i.e. Content, SEO, Social Media etc). Fixing these elements first is usually the most cost effective approach to take (even if you need to outsource some of it).

Walk – now it's time to turn your attention to media that you might have less control over or need to pay for or digital marketing tactics that need to have the basics right first, for this reason you should only enter this phase after you have a solid Crawl foundation.

Here you are looking at Pay Per Click (PPC), third party advertising, email marketing, blogging, banner advertising etc.

For the Walk phase you are looking for a minimum of a 5 times return on your investment, so for every £1000 you spend you need to see £5000 returned. 

Run – You'll know when you hit this phase as business will be really good for you, conversion rate will be over 10 percent, online you'll have a low <30 percent bounce rate.

Much of the activity around this Run phase is earned; by now as your business is doing well you so you might be already getting approached by third parties for comment or editorials, and valuable links to your website will be starting to come into you.

Certainly there is more marketing activity you could be undertaking for this Crawl, Walk, Run model, but hopefully this has given you an insight how what digital activities you should be undertaking and when you should be doing them!

Are you the Betamax of SEO!

Some things become old hat over time, one moment they have their day and they are good for you, the next, they are definitely bad for you and like the old Betamax videocassette, you really shouldn't be seen dead with them!

Some SEO tactics are now so old fashioned that they will soon start to cause your site problems if you continue use them.

Article Submissions – so very yesterday; there once was a time when submitting an article to a directory could bring you some decent traffic and also be great in the eyes of Google; but those days are now long gone, Google will penalising you for submitting content somewhere in the simple hope of providing a dodgy link back to your site.

Reciprocal Linking and Link Exchanges – a fantastic tactic to use at the turn of the millennium, many sites got lots of links from them and plenty of Google kudos with this tactic, not any more; search engines now detect these links easily and know that your site is simply after cheap, useless links and they won't thank you for it.  If you provide great content, other sites will naturally start linking to it!

Thin Content – providing scant copy on a page just to try to get a few more keywords on your site, is not only a very poor SEO habit (and always was), but also provides absolutely no value to your visitors whatsoever; if you employ this tactic then it is definitely time to move on (after all, we are in the 21st Century now). We already know that great content can drive great links.

Ignoring Design – once upon a time, design didn't matter, you had a site and by hook or by crook, visitors managed to find what they wanted and were somewhat happy! Those times have long gone my friend.

Picture a tatty shop on a typical High Street, dirty windows, paint peeling from the sign, inside the store isn't any better with products placed all over the place, poor internal signage means you can't find what you want and there is no shopkeeper to help you find what you want – chances are you wouldn't enter this shop in the first place, but if you did, I bet you wouldn't want to buy anything from it. 
This High Street shop is like a badly designed website; it's unlikely that anyone would enter a site like this in the first place, but if they did, I'm sure that they wouldn't stay around for long!

Don't settle for or ignore your website design. Your visitors won't!

Summary

Be the Betamax of SEO if you dare; if you do, I can guarantee that Google won't like your site, and if they don't like your site then they won't send anyone your way!

Convert website visitors to customers in 5 easy steps

We all want to attract visitors to our website, but more important that getting those visitors is the simple fact that once on your pages, you need to be able to convert them into customers, here are some very simple steps you can take to help in that goal.

Design to Delight - OK, I know, this one is obvious right!  Right, but you would be surprised how many website owners forget this one simple rule.  

Sites needs to be well laid out, wish simple, clear navigation (key navigation buttons should be either across the top or down the left hand side).  Use colours that are easy on the eyes and keep fonts simple, the words on the page should be easy to read.  Use images ONLY when they add to what you want to convey.  One or two column content layouts are fine, but always try to put the main content in a slightly wider column to help attract the eye.

Split Test – Google's Website Optimizer is now Google Content Experiments and brings with it the power of split testing to anyone with a website.  Essentially, this and similar tools allow you to test two possible website elements (this could be image, test or buttons etc), and will help you to see which version your visitors engage with the best.

So for example if you have two headlines and you didn't know which one to use then this simple A/B split testing would help you decide which your visitors thought was best.

Usability Testing - This covers a range of options from getting friends, family or colleagues to look at your website to recruiting a specialist agency to do it for you.

You can let them navigate your site freely noting problems and issues that they have with it or provide a list of actions that you want them to perform; tests done yourself are usually best when you can watch your subjects browsing as you can see all the small problems that they have that they might not later comment on.

Titillate your Titles - Did you see what I did there!  Titles on webpages, articles, news and blog posts provide you with a great opportunity to really grab your visitors attention.  If it's suitable for your brand then use a little humour in main titles; break down your content into chunks and start each section with a sub heading, this helps draw in visitors and also makes the piece easier for reading.

Lead them into that all important call to action.

Chat - Consider introducing a live chat feature on your site so if visitors get stuck or need to ask you a question then you are only one click away from an answer; the key is to keep them on your site at all times.

10 Fabulous Traffic Ideas for your Blog


Blogs are an incredibly popular ways to create an online presence for businesses today; they can be free to set up and you can start creating content almost immediately.
But, is there any point to having great content if no one is ever going to read it, so here are ten ideas to bring traffic in to your blog.

Remember that thousands of blogs have failed over the years; they are like running any type of business in that unless you are willing to put the time in and treat it seriously, you won’t be blogging long.

Most new bloggers really aren’t prepared for the work that goes into creating a successful one. Just building the blog doesn’t mean that people will necessary come to you. You pursue the audience and give them a reason to see what you have to say.

1.         Fresh Content – Apart from the fact that the major search engines love sites to have fresh content, no one wants to visit a blog day after day and see the same posts. You really need to update your blog content at least twice a week. This will be easier if you write several posts ahead of time and upload them at the appropriate times – which is what I do.

2.         Article Marketing – whilst traditional article marketing used to help rank your site better in Google isn’t worthwhile anymore, it is still useful to write some of your articles so that they can be posted on article directory site to help bring in more visitors.

3.         Social Networking – these sites are everywhere. Allowing visitors to share your post via social media (look at addthis.com) and promoting your posts via Tweets etc is a great viral way to help promote your posts.

4.         Viral Marketing – this is where you spread the word about your blog. Talk to friends, family and even strangers. Give out business cards that have your blog address on them.  Add it to your email signature, promote it within forums, talk about it and share it at every opportunity.

5.         Use RSS Feeds – RSS stands for “Really Simple Syndication.” Readers can subscribe to your feed and get email updates when your new content is posted. It is an incredibly easy way for them to keep up with your blog.

6.         Submit Blog to Search Engines – a lot of people forget to do this, but submitting your blog to search engine directories will allow it to be ranked in search results. Search engines don’t necessary need you to do this anymore, but it is worth doing.  Please note that submitting your blog to search engines doesn’t automatically mean you’ll get a high ranking.

7.         Joining Forums – as a blogger you are a budding entrepreneur. Your main job is to market yourself and your blog. Become a member of related business forums, work at home forums and others to meet new people and share ideas. Remember that you should add a link to your blog in the signature line so others can easily find you.

8.         Visit other blogs – visit other blogs and leave positive comments; add a link back to your blog in your comments or there is also usually a “website” field that will link your name to your blog automatically.

9.         SEO Marketing – whatever you write, use relevant keywords. Ensure that you mention these keywords enough times throughout your blog posts but not too much; aim for about a five percent keyword density to help search engine rankings  Base your keywords on a research you do to find the most popular words used in search engines for your niche.  If you are unsure about keywords and how to get them into your content correctly then talk to a copywriter.

10.       Social Bookmarking – submitting your posts to social bookmarking sites allows others who are members of those sites that don’t know about your blog to visit you.

Using any of these ideas will start the traffic moving in your direction. It takes time but you will build the readership you want.