Showing posts with label social media. Show all posts
Showing posts with label social media. Show all posts

Inbound Marketing: The SECRETS

Actually, there was a small mistake in the subject of this blog, because there isn't really a secret in great inbound marketing – other than ensuring the right people see your content at the right time!

Inbound marketing is all about your prospects finding you, which means that it’s important that your precious and brilliant content is found when it’s needed to be found.

I’m sure we've all done the same thing at some point in our careers; we've created a brilliant piece of content (website content, video, article, blog or social media post etc) we have lined up several online channels to host and promote the piece and clicked send … then sat back ….. and waited ….. and waited some more …. but nothing happens!

No interest at all in our lovely, well crafted content, but it was perfect, what went wrong?

Well the chances are that simply your excellent message just didn't rise above the rubbish and the clutter – image this from a social media perspective, as soon as you click the send button your piece of content is the freshest and newest piece out there and it appears at the top of the stream, but second later it’s buried in a pool of noise.

As an experiment I simply tweeted the hashtag #Marketing and within just two minutes it was buried in my own twitter stream with by all the other stuff I follow, Even when I searched Twitter for my update after only 10 minutes my tweet has disappeared under 187 tweets – for all intents and purposes this post was now gone.

So what could I have done differently?


Very simply I just needed to make my post rise above the clutter and this is easiest done with my advocates – and virtually everyone and every business has some of these. These are your greatest fans, your enthusiastic followers.

These people serve two key functions:
  1. They a can extend the life of any content by simply sharing it for you, but more importantly, 
  2. They take on a valuable “word of mouth” presence.
What you might not realise is that a large percentage of new business comes from some sort of referral (whether these be Friends, Relatives, Acquaintances or Unknown online networks etc), and word of mouth has always been the most trusted form of advertising.

And whats even better is that these advocates are still working for you when you aren't around, constantly posting, sharing, and mentioning your brand.

How do you find your advocates?


They should be fairly obvious to spot if your close to your online marketing channels, these are the people that will readily retweet, like, favourite or share your content; they respond to your requests, they comment and talk about you (and often without being prompted).

The trick is to recognise these traits in your social networks and recognise the individuals - network with them, thank them, provide easier access to your best staff, provide extra content, training or even prizes. If your industry is suitable for it then try rewarding with gamification (providing points and badges etc).

Numerous big businesses understand the importance of their advocates and work with them – Google have supplied advocates with freebies in the past as a thank you; Samsung provide special events for their advocates and chances to get their hands on the latest devices (the recent Samsung Unpacked 2014 in Barcelona was a great example; Walmat creates specialised online communities of shoppers to help spread their messages. It is everywhere.

It’s the very importance of these advocates is the reason that I seem to find the constant need to explain to people that it’s not the number of Followers or Friends, Retweets or Likes that important, but who Follows and Likes you, who Retweets or Likes your posts.

One good advocate is worth more than 1,000 Followers that don’t listen to you.

Summary:


So listen to your channels, discover your advocates and build a relationship with them, then the life of your precious content will be lengthened allowing your important messages to reach more people.











Don’t forget your keywords in your Social Media

Most webmasters and (hopefully) all internet marketers know the importance of properly understanding keywords for website ranking, but that nugget of knowledge seems to be forgotten when thinking about and posting on social media channels.

But the keywords are king rule is as equally important in social media, and this is why.

At the moment Google views everything online as if it was a website – in fact in essence that’s all your social channels are.

Take your Twitter account for example – it’s just a page (albeit a long one) of content, same for your Google+, LinkedIn, YouTube and Pinterest accounts etc.

So if Google does see your social streams as a web page element, doesn't it make sense that these also contain your best keywords - just as your web pages do!

So when you post, think carefully about what you want to say and craft them carefully to get your valuable keywords in.

This will ensure that in search these could be more easily picked up by search engines, but also your brilliantly crafted accounts start to show your authority, which will be passed to your website and web pages when you link back to them.

AND like your web pages, please don’t add posts purely to spam your keywords, Google is wise to this trick just as it is with websites and it could lead to a social penalty!

SEO benefits of Social Media

Most businesses now recognise the fact that social media doesn't necessarily directly lead to a sale, but I know for a fact that it can help that sales process; instead most big businesses now look at social media as having SEO benefits and allowing their website and webpages to gain better rankings than their competitions, but how!

Let’s take a quick look at the benefits that social media could bring your to your SEO.

Social Media in general:

There are a couple of linked reasons why we would want to use social networks in the first place.
  1. It allows people to share your information and links with their Friends and Followers 
  2. It allows a greater chance for more people to see your brand and your products 
  3. You get a spread of profiles and individuals that link back to your site 

Google+:

Specifically Google+ looks good because of the obvious tight integration with Google Search; this benefits you because Google has a good chance of knowing a little about everyone that use its services.

It knows for example if individuals are interested in or an expert in ‘home decor’ or ‘flooring’ because of their Google+ profiles and/or their search patterns and/or their Gmail topics etc – now if you sell flooring and one of these individuals shares or +1’s some of your content (image/URL etc) then Google will naturally believe that your site or specific page is more important than a competitors that hasn't been shared by these interested parties.


Social sites as information hubs:

We also look at social media sites now as information hubs (a bit like mini websites).

If we take the above example about a flooring business and they focus on posting good content about flooring then Google will understand that their Blog, Google+, Facebook, Twitter, LinkedIn or Pinterest account is about ‘flooring’; and as such any links from it back to that site will generate a little more link juice.


The future of SEO and Social Media:

We (the SEO community) also don’t yet fully understand how Google looks at social engagement (individuals sharing social content), but whether it happens now or in the future, if individuals engage with your social content and brand then it can only benefit ranking.

Get Engaged, Socially Engaged!

Without a shadow of a doubt, a business that is socially engaged online will always get more business than the ones that aren’t; even if they only generate a little more traffic, it’s traffic that they wouldn’t have got otherwise.

But social engagement is more than just generating traffic; it’s also about learning from your market, having conversations with buyers and potential buyers, building a relationship with them, and maybe - just maybe, helping your search engine rankings along the way.

So how does a business become socially engaged?

Here are 6 great ways to become socially engaged.


Do things differently

Think differently – your website might be absolutely professional to the core (as it should be), but social engagement is about having a conversation with your market, and being 100% corporate isn’t always the best policy.

Try relaxing your grasp on corporate speak a little, try having a little fun, talk to your audience in the relaxed way that I’m sure many of them will want to be talked to.

Be prepared to take a well thought-out risk – this will enable you to test and learn. Digital media is ever changing, as a business you need to be flexible and nimble to keep up with it.


Earn your way (by listening)

Listen in social media is really important – remember you’re using social channels to have conversations (not just sell your products and services), so listening must play its part.

Millions of people might be talking about your business, your brand or products and services that you supply; you need to listen to what they are saying so that you can respond correctly (and timely).

Great insights from your market will help you create better value for your market, and therefore better value for your business.


Make social a culture

Don’t make the mistake of sitting one person at a computer and ask them to do social media as well as their current work. Make social a cultural shift within your business by recruiting staff into social roles, report on their activity at least monthly so that everyone inside the business see’s the activity been undertaken and the benefits that are being generated.


Be big and bold

When you start off in social media, it’s easy to fall into the trap that you think no-one is listening and no-one is interested in what you have to say, but they are.

Be bold, talk about topics that are not only important to you as a business but also what is important to your audience. If you provide credit cards or bank accounts then be bold and discuss debt; if you sell mortgages talk about the problem of not been able to keep up with repayments; if you sell software then help people to understand what might happen if that software fails – be brave, be bold.


Creation and Curation

It’s not always about posting topics that you have created in-house or starting your own discussions; sometimes it’s important to comment on other’s work, maybe other similar businesses. Content can come from many different sources, look and listening to what’s outside of your business to see which of it can help you to engage with your market and get the conversation going.


Internal Collaboration

As already alluded to, Social media is a huge role for just one person in a decent sized business; but it is also true that social media is bigger than just one department. Call upon your colleagues in Sales, Customer Services and Support to help facilitate content, topics and discussions; these teams can help provide real-time insights as to what’s important to talk about.


None of this happens overnight, but if you are starting your social engagement journey, consider these points and getting you towards your end game will become much easier.



The NEW Social Media Strategy - how to get rankings from your social channels

During the last quarter of 2013 I started to change my view on Social Media and the benefits from it to search engine ranking; tests that I was undertaking didn’t really give any credence (improved ranking) to the fact that Google love it when you post and engage with people of social media.

Sometimes there was a improvement in ranking, but constant Retweeting, Liking or Sharing of posts on Twitter and Facebook did nothing to improve ranking.
The majority of people I know in SEO would swear blind that I should see some benefit, but no!  Absolutely nothing! So what’s going on?

On further investigation I noticed that the social channels that saw a jump in rankings contained a sustained stream of related (or themed) posts; could this be the secret!

I tested a little more and indeed, I realised that I definitely seemed to get ranking benefits from accounts and sites that contained lots of themed social posts.
Then, mid January, Matt Cutts confirmed this approach (see my other post here).

What Matt basically says is that where they can get access to profile and posts, Google treats them just like any other website, they will look at the authority that you provide and pass that onto any linked sites.

So the strategy for the use of social media for ranking now seem very clear; view your social channel as a microsite; ensure that you tweet or post lots of themed (related) posts often (ensuring that you add the URL’s that you want to rank for). 

Ensure that your posts contain your keywords (like any website don’t spam them).

Treat your social channel like you would any small website, remember that content is king because you still want people to engage with you and link to your social posts; follow this simple advice and you’ll soon find that main webpage starts to see an improvement in ranking.





Improving your Google+ posts

Text based Google+ posts can be dull, and many users seem to have difficultly in making them look exciting!

Simply changing the font throughout a post can add to the the impact of them and make people read your post rather than someone else's post.

So how do you get your text to include bold, italic and strikethrough effects?  It's actually very simple.

Type your post to your stream.
Any words you want to be shown in bold simply enclose them in *’s (i.e. *text*)
Any words you want to be shown as italic, simply enclose them in *’s (i.e. _text_)
Any words you want to be shown as strikethrough, simply enclose them in *’s (i.e. -text-)

You can also combine these 'shortcodes' like so to get bold and italic for example (i.e. *_text_*)

Have fun

Twitter doesn’t use Twitter and Facebook social signals to rank pages

Matt Cutts (Google's head of search spam) yesterday explained this in a video (see below) that whilst the Google algorithm doesn’t treat social sites any differently to aid (or otherwise) webpage ranking, where they can they do still crawl and index the page like they do for any other website.

What does this mean in practice for website owners and brand managers that currently undertake social media in order to gain improved rankings? Simply don’t stop what you are doing!

Whilst the fact that you are engaging with your market doesn’t explicitly mean that your rankings will improve, some of this engagement will lead naturally to users taking a look at your site and offerings; this traffic is highly desirable.

The fact that Google does crawl and take notice of social channels does mean that a well crafted and themed channel presence could still rank well in the Google index or be seen as having a good amount of authority and any links back to your webpages become more influential in your own rankings.

In the future think about your Twitter, Facebook or Google+ page as being more of a microsite for your business and brand.

Great content

The learning to take from this video is that we should all continue to do what Google have always recommended and that is we develop great content that visitors will want to read and share through their social channels and other web properties.

Future

There is no doubt that in the future things may change, especially as Google become more adept at understand the value and authority that a particular author may have. If for example Matt himself comments on someone else’s SEO themed blog post then it is unlikely to change anything about their ranking; when Google fully understand that the Matt Cutts who just commented on that blog post has some authority in SEO, then it could affect ranking.

In Summary

Continue to do what you do in Social Media, do not ignore the content, don’t expect great leaps in ranking though your social engagement.

The Full Video

SEO: What to expect in 2014

Improved Webmaster Communications

First and foremost with Google constantly looking at Link Devaluation and more Penguin updates expected this year, I’m hoping that Google start to help webmasters out a little more by providing a tool that can quickly detect poor linking patterns and allow you to simply Disavow links that you don’t want to be associated with anymore.

On the subject of Disavowing links I’d like to see Google working towards helping webmasters by providing an easy way to send a request the webmasters of external links by using the Google Webmaster Tool inbox. The advantage here is that Google will be able to see clearly when a webmaster is trying to clean up their act.

Content, content, content

Quality content creation will become the watch word for all SEO practitioners during 2014 (if it isn't already!) as Google will tighten the noose around the neck of thin sites.

Content needs to be seen as a valuable business resource that can be reused or reworked for web pages, social media, audio and video etc

The technical aspect of SEO

SEO will become more technical, so that we can deal with the likes of schema, authorship, crawlability, etc.

KISS – Kall It Sales Stupid!

I see more of us focusing on real lead generation, conversions and sales rather than simply how are our keywords doing in SERPS!  We need to move to really help businesses with the bottom line.

Personalisation

If nothing else then the personalisation of search results will change what SEO means; when I search for “Dolphins” I expect Google in the future to provide more personal results for me and supply more Miami Dolphin sites; if my eldest daughter (who wants to be a Marine Biologist) conducts the same search I would expect her results to show more instances for the marine mammal.

Other stuff

I see further strengthening in AuthorRank and now we have Hummingbird, more natural language capabilities.

Finally I see lots of ‘SEO’ people around the globe complaining that Google updates have ruined their ranking simple because they failed to follow good practice!

Social Media for Ranking

Top retailers will tell you that Social Media isn’t very good for generating traffic direct from the links that you put in your Twitter feeds, Facebook pages or Pinterest boards; but what it is good for is providing the big search engines with suggestions on your engagement with the social sphere.

If you post lots and people engage with you more than others in your market, then that alone is a good indicator that your pages might need to rank higher than your competitors. That is the REAL value of social media to businesses today.

What can your website learn from Social Media?

Social Media is the internet success story, we all engage with it in some way shape or form, we love the social channels that we have signed up to, they keep us coming back several times a day; but what exactly attracts us to these sites, and what can we learn from them that we can implement in our own websites to keep visitors engaged and coming back for more?

Most social media sites have the same six attributed that make them successful:

They are Fulfilling – in that visitors can easy discover when they can and get immediate delivery of information and actions. Does your website allow visitors to get to what's important to them quickly and understand what they can/should do on your pages?

They are a Rich source of information – all sources of information at your fingertips, no digging around for what's important.  How does your website stack up? Do you supply rich data? Can visitors see content, price, availability, images, reviews, comments etc all on one page?

They are very Open - very easy to easy to sign up and start their fulfillment process; how is your sign up process? Can users sign up with with an email address and password or do you want their life story first?

Participation is welcomed - not only welcomed but it is positively encouraged in many ways - reviews, comments, ratings etc  Does your site see this level of engagement, so you make users feel that they can contribute and that their contributions are worthwhile?

Remixing the data - many social sites mix up their data a little, so in Twitter for example I can easy find other tweets that the people I follow find interesting.  It's yet another example of how social channels are providing a rich stream of relevant data even if it is pulled from different sources.  Do you supply just the data that you can on your site or are you mixing it up a little?  How about providing news from different news channels for example!

Personalised experience – these social sites are learning from individuals interactions and use that to suggest other things that you might be interested in; they know you are logged in, what you have done in the past and what you might like to do in the future - does your site touch any of that?


I'm not suggesting that your website does all of this - but learn from the social media sites that you use and ask yourself if you can take some of the great elements that you love and put them on your site.

Search Remains First, Social Second For How People Find Websites

In an interesting report by Forrester Research they highlight that the majority of consumers still find websites through natural search (Google, Bing etc) rather than through Social Media (Twitter, Facebook etc); which to those of us that have been around search, SEO and Social Media for more years than we often care to remember doesn't surprise us.

Even the larger Retail businesses who originally set out to capture lots of web traffic from social media have given up on it and instead use social to influence their search engine rankings and thus bring in more traffic through natural search.

Remember that Google loves it when consumers love your brand, in their eyes, if consumers really love your brand then thy probably want to see your in the results when they try searching for you. 
Social channels is a excellent place for Google to try to understand how much love the market has for you, so if you engage with your social media Followers and Friends, Google will pickup this signal and improve your search rankings.



Panda and Penguin updates from Google


Lets first of all remember that Google simply loves sites that users love, they want us all to create sites that people love to share with their friends, post of social media sites, bookmark and come back to time and time again, so over the coming months Google is planning a number of updates to it Panda and Penguin algorithm updates to help then serve up great sites.

Panda was introduced in 2011 to weed out sites that have a low quality content (scraped or stolen from other sites or just not useful enough); Penguin was rolled out in 2012 to weed out sites that got links from dubious sources (usually link farms, low quality sites/forums/blogs etc).

Panda

Looks like Google is trying to soften the edges of what they class a poor quality site, certainly some sites with little content (mainly because volumes of copy are not necessary) did get hit by Panda, but in the near future Google will be using some new Authority signals to address this.

These changes to the Authority signals routine should improve the ranking for smaller sites that have a single theme, and has a decent number of good authoritative links.  Better for the smaller sites than the big boys.

Penguin

Google learnt a lot from the original Penguin updates and they did manage to find and destroy a lot of spammy sites that did well in rankings because they got their links from link farms and other low quality sites; they now have a deeper understanding of this murky areas of SEO; so with this extra knowledge they are updating their link analysis algorithm to capture more spammy linked sites.

They will also look to reduce the cluster of results from a single domain on page one of their SERPs.

All in all it looks like some good changes for webmasters that just want to create a decent site for their visitors and are not interested in gaming Google.

How to deal with negative comments on social media sites


If you are unlucky enough to find an extremely negative comment on one of your social media accounts (i.e. Facebook, Twitter, LinkedIn etc).  How should you deal with it?

Even if you have spotted it quickly, then the chances are that other have also seen it; in the case of Twitter, within moments of it been sent it could have been ReTweeted 100 or 1,000’s of times (and I bet that your competitors will jump at the chance to publicise it or capitalise on it in some way).
In any case, a negative comment from a customer or prospect is a negative comment and it needs to be dealt with fast.

Ultimately, Social Customer Service is all about immediately addressing your customers' concerns quickly.  Where possible you should immediately respond with a holding statement to let the complainant and anyone else that see’s the comment know that their concern has been acknowledged and that you are dealing with it.
If you haven’t got all the facts from the negative comment that has been posted then politely contact the complainant asking for more information on the problem.
You should plan to fully respond by the end of that business day, and absolutely no longer than 24 hours later.  Failure to deal with any problems effectively could mean that it goes viral very quickly!

LinkedIn - successful lead generation

If you have ever spoken to a B2B businesses about their online lead generation you'll find some discrepancy about how much business they get from LinkedIn, some seem to get absolutely loads of leads and traffic from this professional networking site where other get very little or none at all! If you want to be in the camp that get lots of leads, then follow these simple tips.

Create a company profile page

OK, it seems fairly logical, but still not that many smaller businesses actually have a company profile page on LinkedIn. Ensure that you complete your profile as much as possible and also ensure that all of your employees a) have a personal profile on LinkedIn and that their profile links to your company page.

Tip: Including keyword rich descriptions on your LinkedIn company page, product and services tabs . All of these elements are an essential part of the SEO approach and will help you get found from within LinkedIn's own search functionality and potentially from an external search engine too.

Promote the page 

You are still going to get businesses and individuals that find your business website first, if they do ensure that they easily find a link to your LinkedIn company profile page so that they can follow you. Only by building company followers will you add social proof and generate credibility to your company profile.

Status Updates

Having followers on LinkedIn is no use unless you engage with them; so ensure that you post regular status updates. Your followers will then see your updates and have the option to engage with you and amplify your messaging around their network.

Tip: Aim for at least two updates each week, this maximises your chance to get your status out across more of your network.

Create a Group

I also recommend that you engage with others in your target market by joining Groups that are of interest to them and contribute. BUT a more important strategy is create your own open Group. Lots of businesses still don’t understand the presence and the power of LinkedIn groups. Groups that contain lots of your potential customers/clients do not exist on Twitter, Facebook or anywhere else for that matter; Groups on LinkedIn are basically Communities of prospects for you.

My advice would be to start by making a niche Group; a software developer in Yorkshire for example might start a “Software developers in Yorkshire” group, start my inviting relevant individuals from your network to get and get the discussions started; you'll quickly find that you'll start to get lots more interested individuals to join in,

Once you have a successful Group then organise some events to get some face to face time with prospects.


There are many more ways you can get more business from social networks; if you need more customers or need help understanding how social media fits into your strategy then get in touch with me today.

Killer Social Media Strategies


Social media allows businesses both large and small to have a lot of impact and power, here are just a small number of things that you can do.

1. Q&A's
Social media has been developed to engage with your potential customers and customers alike, but may businesses have no idea how to do this easily.  The best way is to hold scheduled Q&A sessions – let your Followers and Fans alike ask you anything they want about your business, products and services.  You may even quickly discover problem areas or new product ideas; this approach will also do wonders for your brand too.

2. Solve Problems
By doing regular searches for your brand name, product/services or market sector you will quickly discover people who are asking questions on Social Media platforms about things that you should be an expert in. 
Respond to them, answer their questions; don’t answer with your sales hat on unless the question specifically warrant you suggesting your companies services but try to answer with your customer services hat on.

In fact this approach goes beyond traditional customer services and you’ll be seen as active within the wider community; this is huge for your brand.

3. Promotions/Offers and Competitions
You will have lots of loyal Followers/Fans, and it’s nice if you can reward then from time to time for being there for you.  Give special offers, promote events, provide competitions – anything to further your engagement with your market/community.

Give value and you’ll have a Fan for life!

4. Value added links
If you are a business that just provides links to your homepage or your products and services pages then you are missing a huge trick; provide links to useful resources/news items (whether on your site or not); this will continue to add value to your brand and your wider community.

Work SMARTER, not harder!

Sneaky way to improve your Klout score

This is a little sneaky but it does the job!

Ok so you love Klout, you need to improve your score, to do this you know you need to get people to interact with you but you have no idea how to do it … here’s a great tip.

Simply ask questions 

Pick an account with a large following (Consumer brands are the best ones to pick because they know the importance of responding to Twitter users).

Ask a simple question (maybe where they are based, where can you buy their product, what is the link to their website, what is their customer services email or telephone number etc), it doesn’t really matter what it is, it just needs to be a simple question that will make the brand look like they are helping out a consumer of theirs.

Once you get a reply, as them another simple question immediately afterwards – you should get another quick reply, but Klout recognises this as a communication, and ENGAGEMENT and you’ll improve your score.

Note: There is no replacement for real engagement, use this tactic sparingly.

Getting more Twitter followers easily

Some simple tips for you to follow to help get more Twitter followers easily.
  • Post great content that people love and are interested in. 
  • Posting content on trending topics may get you a number of followers that are interested in those trending topics. 
  • Use a real photo of yourself might get you more Followers 
  • Your Profile is really important, so write it to attract the right followers 
  • Follow only the people who you want to follow you 
  • INTERACT with people that you want to Follow you. 
  • #FF #FollowFriday can help you get Followers from the people that you mention 
  • Can you start a Twitter Competition? This will always get you lots of new followers 
  • Try a Twitter Q&A session 
  • Use popular or trending #Hashtags
Good luck

Improving your Klout score


If you’re fixated by your Klout score then you have no doubt tweeted like crazy and got numerous Retweets, things are looking up as your Klout score slowly increase.
BUT you’ll find that when you hit a Klout of around 40 then this strategy of tweeting and gaining Retweets doesn’t help you anymore!

So you are keen to improve your Klout further, how do you do it?

There are a couple of things you now need to do, firstly you need get your Followers/Following ratio up; this means that you need to get incrementally more people following you without you following more people.

Secondly, you need to get more people to engage with you, not just Retweeting the stuff you put out but to actually respond to your stuff!

Do these two things are you’ll find your Klout score move up to the 50’s in no time.

Tweet like a Pro


Take a leaf out of the books of big businesses who know how to keep a news story running and running.
The vast majority of the largest companies in the world have a series of press releases that are so good that every so often they like to send them back out again and for some strange reason they pick up lots of distribution for their brand again.

You can do the very same thing on Twitter.

All you need to do is discover which of your tweets got the best response from your Followers (i.e. were marketed as a favourite tweet by them and Retweeted).

This is a very simple process, all you have to do is point your browser to http://favstar.fm/ and where it says ‘Choose User’, just enter your Twitter ID.

The results page will show you the best tweets that you have EVER sent out; all you now need to do is Retweet the best ones, some of them might need a little bit of Spin (rewording a little), and you’ll end up with more twitter users seeing your tweets easily.

The easiest way to get someones attention on Twitter


Twitter is great when you finally get noticed by an influencer or business that you want to get your brand or service in front of; but how do you get their attention?

The easiest way is to tweet about their favourite things or to retweet popular past tweets, but how do you find out that they are?

Favstar will allow you to do just that, by simply entering http://favstar.fm/users/their username into your browser you will find out what they like to tweet about and what are their most popular tweets; this then gives you a chance to engage with them on top topics or simply retweet their best tweet (which could have been from years ago!).

If you want to find out what tweets that your target have marked as a favourite then enter https://twitter.com/ their username/favorites

These are very simple tactic that I have used successfully many times.