Showing posts with label conversions. Show all posts
Showing posts with label conversions. Show all posts

Digital Marketing Predications for 2015!

The life of a busy digital marketer is a varied one, and knowing where to put your marketing effort is an important factor, but where should you plan to put those efforts?

Everything is changing - and will continue to do so - remember that the only constant is change.

Technology, business models and consumer behaviours change in the blink of an eye; old tactics no longer work (or aren't as effective as they once were).

So as a digital marketer, what should you be considering for the year ahead?

In this article on LinkedIn, I've tried to capture some of the key elements that are important to Digital Marketing in 2015 - enjoy.

Digital Marketing: My Crystal Ball Predications for 2015

Web Site Usability - what do you need to consider!

Web usability is all about taking a look at sites, pages and designs to better understand the customer journey - the reasons why visitors are there in the first place, understanding any barriers that stop visitors from taking their desired action.

In essence, your web site should provide your visitors with an efficient and enjoyable user experience.

Web pages should be self explanatory and obvious.

The MUM Test


When considering the basics for web page usability, I like to ask the following simple question 'Would my Mum be able to use it!'. You see my mum wasn't a tech head, she wasn't particularly well educated in these modern technologies, so she wasn't at all web savvy; and if we think of our potential visitors in this way then we will always ensure that our sites are a simple (and easy) to use as possible.

Basically, if my mum could navigate a web site and get what she wanted, then it was a good site.



Key Areas to consider

Intent - what are you visitors intending to do on your site?

Web site Structure (appearance) – what your visitors see and interact with.

Whitespace – clean space that makes your site easy to view, read, understand and use. Good use of space can draw the visitors eyes to the important parts (and links) of the site.

Noise – is information fighting for attention or does any other element vie for the visitors attention (strong contrasts next to text for example (i.e. bold graphics or images next to key information can force eyes away from this text)).

Length – short page length, visitors shouldn't have to scroll too far to get to the information that they want, information “below the fold” will not get seen as much as information above it.

Consistence – across navigation, fonts, layout, colour etc

Images – need to be relevant and compelling.

Functionality – how well the site interacts with visitors and visitors with the site.

Organisation of information – and links. Do users know where they are and where to get to the common information they might need? Can visitors get to the action you want them to take easily.  Are the web pages split into clearly defined areas.

Speed – how fast the site loads (< 2 second is ideal) as customers may leave if they have to wait to view the information on your site. Site speed is also important for good Google rankings.

Interactivity – how well can visitors interact with your site, does search work well for example?


Things visitors should never ask themselves

  • Where am I?
  • Where do I start?
  • Where did they put ….?
  • What information do I need on this page?
  • Why did they call it that?
  • Why is that there?


Common questions to ask

  • What is the first thing you notice on the site? Is your USP clearly visible?
  • Is there a clear visual hierarchy? (headers, important information etc) – newspapers do this REALLY well!
  • Are the pages consistent (everyone knows instictively how to read a newspaper and what the headlines mean, bold intro text, main story, caption under images, we know to go to the back pages for the sport and somewhere close to the middle for TV listings etc). Familiarity is reassuring.
  • Do you think it's too cluttered?
  • Are you having a hard time finding the information you want?
  • Does the site feel well organised?
  • Do you have to scroll to get to important information?
  • Is the site slow?
  • What do you think of the fonts, colours and images?
  • Can you easily search for product information?
  • Can you easily find the contact information?

The Search Engine Ranking factor

I've already mentioned that site speed is important for Google ranking, but also IF your site doesn't look very good to visitors they are likely to press the BACK button on their browser quickly.  This visitors action is classed as a Bounce by Google, and a high Bounce rate will go against you in rankings!



POTS and PANS!

What type of site so you own or manage? Is it a Pretty Ordinary Trash Site (POTS) or a Pretty Amazing Natural Sites (PANS) site?

Obviously you don’t want to own a POTS, these tend to be trashy, thin content, poorly linked to sites, where as the more superior PANS have lots of lovely content that visitors want to read and share, their content also attracts links naturally.

A site needs to have a clear and definite purpose; if this can be portrayed successfully to visitors then half of the battle has been won.

Sleek, modern design is a winner. Visitor needs and design trends change often, sites that don’t follow these will look dated very quickly and will be an instant turn-off.

Content needs to be unique and fresh and needs to speak concisely to your target market – avoid waffle and clutter and keep the messages as simple and as concise as possible.

Ultimately for any website to be successful it needs people to use it; site design and appearance are very important, but they will never replace the need for excellent usability.

A websites navigation affects how usable it is, and when developing or redesigning an existing site then the navigation (how you visitors are doing to find the great content) should be your primary concern.


In Summary

POTS PANS
Site Design Designed in the 80’s/90’s.
Cluttered.
Appealing
Modern – fresh, clean.
Content SEO focused.
Doesn't read well.
User focused.
Clear, well-written content.
Clarity Visitors confused.
Unsure what you site is about.
Purpose clear.
Visitors feel happy on your site.
Usability Confusing leaving visitors impatient.
They will leave.
Simple to use.
Customers stay and look around.
Navigation Visitors can’t find what they need.
No structure to site at all.
Visitors can find what they need quickly.
1-3 clicks and they are there.




3 minutes to a better website

There are a couple of things that websites MUST DO.
  1. Visitors MUST be able to understand instantly what products/services you provide. 
  2. Visitors MUST be able to find products or services to buy from you. 
  3. Visitors MUST be able to understand your value proposition 

MINUTE 1:

Choose a close friend; choose someone who isn't close to your business.
Get them to look at your website and get them to write down what product/service they think you provide.
They have 1 minute to complete this task.


MINUTE 2:

Choose another friend; again, someone who isn’t close to your business.
Give them 4-5 products of yours to find and see if they can easily find them on your website.
They have 1 minute to complete this task.



MINUTE 3:

This is about your Value Proposition.

A Value Proposition helps you to connect to your customers; it says to them ‘we know you’, ‘we know what you’re looking for’. It’s the value proposition that makes them love you and your products. A good value proposition explains how you can solve your prospects problems, it tells your prospects why they should buy from you.

Choose yet another friend; again, someone who isn’t close to your business.
Get them to look at your website and get them to write down 3-4 reasons why they think they should buy from you.
They have 1 minute to complete this task.

You're done!

OK, that’s your 3 minutes. Take a look at the results and see if it tells you anything.
  • Is your offering obvious?
  • Can people find your products/services easily?
  • Are reasons obvious as to why visitors should buy from you? 
The answers to these questions should help you to amend your website to make it more relevant to your visitors.

Good luck

Online Lead Generation – Great Follow up Strategies that WILL lead to sales

OK, so your generating sales leads online, but it’s not working as well as you would have hoped! What’s going wrong?

Well if you want your lead generation efforts to generate decent sales, you need to build a robust lead follow up system.

Ideally what you want to achieve is for your lead follow up system to manage your sales leads automatically.

Here are the things that you need in place to help you towards your goal of online lead to sale.


Create a landing page

Hopefully you have taken this first very basic step in generating great sales leads.

This page should really hold two purposes:
  1. Get them to buy online - if your prospect buys straight away then you don’t have to bother with any additional sales process!
  2. If they fail to buy then you want to capture their details, in my last post I talked about great ways of capturing prospect details. The prospect capturing system could be part of the online sales process – start by asking for an email address on a single page, then if they leave the sales process part way through you have their email contact details to enable follow-up.


Prompt contact is key

If your lead leaves your page, then it’s possible that the left because they wanted to take a look at someone else’s offering before they make their final purchase decision - if you can get in touch with them within a couple of minutes then you're highly likely to retain the sale - the longer you leave this recontact, the less likely you are to get the sale.


What’s the Score?

If possible, ‘Score’ your lead.

If they have been on your site for a while or visited numerous pages or emailed you then they are probably more interested in what you have to offer.

Other factors like their geographic location may make them a better prospects - or in B2B sales did they leave you with a ‘real’ business email address or just an anonymous Gmail or Hotmail account?

Follow up by email

As soon as you have your contact details, it’s time to start following up with them. Email is easiest and quickest to do and you can automate the process.  But as soon as you can, you really need to get a real sales person trying to contact them.  Remember people buy off people, not off automated emails!

The initial immediate follow up will ensure that you are still very fresh in their mind.


Get them in your list

Many businesses mess about with having a separate list for prospects and one for customers, get them all in the same database, it’s much easier.

Ensure that you are able to track all the communications that you sent them or the name of any campaign that brought them into you (all very useful analysis).

Also ensure that you have an ‘opt-out’ field in case they decide that they no longer want to hear from you, but only ensure that you stop sending them communications if they ask.

Keep sending the updates and newsletter etc along with your regular customers.



These simple steps can help you put your lead follow up virtually on autopilot so you have time to work with clients and hot prospects rather than constantly prospecting for new business.



Online Lead Generation Magnet

Why a magnet?
By its very definition, a magnet is something that attracts objects – in this case we want to attract leads.

There is a vast amount of traffic online, and what every single website wants to do is pull that traffic it into their website – but online traffic management mustn't end there!

What if someone visits a few of your pages and then leaves – you are likely to have spent time and effort (and perhaps money) in attracting that visitor in the first place, and they have leave your site without providing you with any value whatsoever!

Now the ultimate value is that they buy from you; but even if they don’t buy they could have left you with the next best thing – their contact details.

Many, many site and business owners never think about collecting visitor data to use as a remarketing tool, but it is incredibly important that you do; the more details you get about visitors who are interested in your product and service, the better, more profitable business you can generate.

So how do you generate these sales leads?

The best way is to provide some useful information.

We all love information on the internet that can help us – maybe help us do our job better, save or make us money, and your potential customers are no different.

Now they might not be willing to part with hard cash for the information you have, but they might be willing to leave you their email address at the very least!

There are numerous ways we can do this online, but the best ways are:

  • eBooks - needn't be huge, a decent 20 page eBook can be a great way to establish leadership and authority in a marketplace
  • A downloadable “kit” - worksheets, videos, articles etc
  • Free quote or consultation - these could be delivered in person, my email or over the phone. The great thing about these is that the requester knows that they will need to part with a good amount of information to get the best advice or quote from you.
  • Email course - send out a series of informative and educational emails. Over the course of a few weeks or a month you could send numerous emails automatically building authority and trust with the recipient.
  • Free samples - if you are the type of business that can send out samples then they make a great lead generation tool.
  • Activate a trial - software companies always collect visitor details if they want to download software and get a free trial. During the trial period ensure that you send out automated emails to encourage a conversation with them.
  • Whitepapers - a white paper is basically a smaller version of an eBook – so if you find you can’t provide enough detail to make a convincing eBook, make a convincing white paper. They are inexpensive to develop and will add greatly to your credibility.
  • Newsletters - do you have information that you can regularly send out as a newsletter?
  • Invitation to a webinar - people love webinars, mainly because they are usually free to attend; they are a great way to delivery the same piece of information to a wide audience and they are very cost effective to do.

In Summary

As already mentioned, once you've built up a steady stream of internet traffic, your job is far from over. You now have to implement some type of lead generation magnet(s).

With the automated delivery of follow up emails you’ll start to see some great results and you’ll find that some of these prospects will start to known on your door.

Best of luck.

TOP 5 Important Rules in Website Design

When it comes to designing your website, extra attention should be paid to every tiny detail to make sure it performs the best that it can do in serving its purpose. Here are five vitally important rules of thumb to observe to make sure your website performs well.

Rule 1: Do not use splash pages
A splash page is the first page that you see when you arrive at a website. They normally have a very beautiful image with words like "welcome" or "click here to enter", and that's it!  They are just pretty doors with no real substance.  All websites have one purpose and that's to get people in looking at your content - don't make your visitors come to a door first and don't give your visitors have a reason to click on the "Back" button!
Give them the value of your site up front without the splash page.

Rule 2: Have a simple and clear navigation
You MUST provide a simple and very straightforward navigation menu so that even a young child would know how to use your site.
Definitely stay away from complicated Flash based menus or complex multi-tiered dropdown menus. If your visitors don't know how to navigate, they will leave your site.

Rule 3: Have a clear indication of where the user is
When visitors are deeply engrossed in browsing your site, you will want to ensure that they know which part of the site they are in at that moment. That way, they will be able to browse relevant information or navigate to any section of the site with the utmost of ease. Don't confuse your visitors because confusion usually leads to "abandon ship"!

Rule 4: Avoid using audio on your site
If your visitor is going to stay a long time at your site, reading your content, you will want to make sure they're not annoyed by some audio looping on and on on your website. If you insist on adding audio, make sure they have some control over it -- volume or muting controls would work fine, better still if you like the idea of using audio place a 'Play Music' option/link/button somewhere prominent so that they can play it of they want to.  Similarly with video, there is nothing more annoying that video starting before I've clicked the 'Play' button!.

Rule 5: Do not use excessive banner advertisements
Some form of advertising is perfectly fine and is acceptable to most browsers and visitors; anyway, most net savvy people have trained themselves to ignore banner advertisements so you will be wasting valuable website real estate.
A different approach would be to provide easy access to your most valuable content and weave relevant affiliate links into your content, and let your visitors feel that they want to buy instead of being pushed to buy.






What can your website learn from Social Media?

Social Media is the internet success story, we all engage with it in some way shape or form, we love the social channels that we have signed up to, they keep us coming back several times a day; but what exactly attracts us to these sites, and what can we learn from them that we can implement in our own websites to keep visitors engaged and coming back for more?

Most social media sites have the same six attributed that make them successful:

They are Fulfilling – in that visitors can easy discover when they can and get immediate delivery of information and actions. Does your website allow visitors to get to what's important to them quickly and understand what they can/should do on your pages?

They are a Rich source of information – all sources of information at your fingertips, no digging around for what's important.  How does your website stack up? Do you supply rich data? Can visitors see content, price, availability, images, reviews, comments etc all on one page?

They are very Open - very easy to easy to sign up and start their fulfillment process; how is your sign up process? Can users sign up with with an email address and password or do you want their life story first?

Participation is welcomed - not only welcomed but it is positively encouraged in many ways - reviews, comments, ratings etc  Does your site see this level of engagement, so you make users feel that they can contribute and that their contributions are worthwhile?

Remixing the data - many social sites mix up their data a little, so in Twitter for example I can easy find other tweets that the people I follow find interesting.  It's yet another example of how social channels are providing a rich stream of relevant data even if it is pulled from different sources.  Do you supply just the data that you can on your site or are you mixing it up a little?  How about providing news from different news channels for example!

Personalised experience – these social sites are learning from individuals interactions and use that to suggest other things that you might be interested in; they know you are logged in, what you have done in the past and what you might like to do in the future - does your site touch any of that?


I'm not suggesting that your website does all of this - but learn from the social media sites that you use and ask yourself if you can take some of the great elements that you love and put them on your site.

Are you the Betamax of SEO!

Some things become old hat over time, one moment they have their day and they are good for you, the next, they are definitely bad for you and like the old Betamax videocassette, you really shouldn't be seen dead with them!

Some SEO tactics are now so old fashioned that they will soon start to cause your site problems if you continue use them.

Article Submissions – so very yesterday; there once was a time when submitting an article to a directory could bring you some decent traffic and also be great in the eyes of Google; but those days are now long gone, Google will penalising you for submitting content somewhere in the simple hope of providing a dodgy link back to your site.

Reciprocal Linking and Link Exchanges – a fantastic tactic to use at the turn of the millennium, many sites got lots of links from them and plenty of Google kudos with this tactic, not any more; search engines now detect these links easily and know that your site is simply after cheap, useless links and they won't thank you for it.  If you provide great content, other sites will naturally start linking to it!

Thin Content – providing scant copy on a page just to try to get a few more keywords on your site, is not only a very poor SEO habit (and always was), but also provides absolutely no value to your visitors whatsoever; if you employ this tactic then it is definitely time to move on (after all, we are in the 21st Century now). We already know that great content can drive great links.

Ignoring Design – once upon a time, design didn't matter, you had a site and by hook or by crook, visitors managed to find what they wanted and were somewhat happy! Those times have long gone my friend.

Picture a tatty shop on a typical High Street, dirty windows, paint peeling from the sign, inside the store isn't any better with products placed all over the place, poor internal signage means you can't find what you want and there is no shopkeeper to help you find what you want – chances are you wouldn't enter this shop in the first place, but if you did, I bet you wouldn't want to buy anything from it. 
This High Street shop is like a badly designed website; it's unlikely that anyone would enter a site like this in the first place, but if they did, I'm sure that they wouldn't stay around for long!

Don't settle for or ignore your website design. Your visitors won't!

Summary

Be the Betamax of SEO if you dare; if you do, I can guarantee that Google won't like your site, and if they don't like your site then they won't send anyone your way!

Convert website visitors to customers in 5 easy steps

We all want to attract visitors to our website, but more important that getting those visitors is the simple fact that once on your pages, you need to be able to convert them into customers, here are some very simple steps you can take to help in that goal.

Design to Delight - OK, I know, this one is obvious right!  Right, but you would be surprised how many website owners forget this one simple rule.  

Sites needs to be well laid out, wish simple, clear navigation (key navigation buttons should be either across the top or down the left hand side).  Use colours that are easy on the eyes and keep fonts simple, the words on the page should be easy to read.  Use images ONLY when they add to what you want to convey.  One or two column content layouts are fine, but always try to put the main content in a slightly wider column to help attract the eye.

Split Test – Google's Website Optimizer is now Google Content Experiments and brings with it the power of split testing to anyone with a website.  Essentially, this and similar tools allow you to test two possible website elements (this could be image, test or buttons etc), and will help you to see which version your visitors engage with the best.

So for example if you have two headlines and you didn't know which one to use then this simple A/B split testing would help you decide which your visitors thought was best.

Usability Testing - This covers a range of options from getting friends, family or colleagues to look at your website to recruiting a specialist agency to do it for you.

You can let them navigate your site freely noting problems and issues that they have with it or provide a list of actions that you want them to perform; tests done yourself are usually best when you can watch your subjects browsing as you can see all the small problems that they have that they might not later comment on.

Titillate your Titles - Did you see what I did there!  Titles on webpages, articles, news and blog posts provide you with a great opportunity to really grab your visitors attention.  If it's suitable for your brand then use a little humour in main titles; break down your content into chunks and start each section with a sub heading, this helps draw in visitors and also makes the piece easier for reading.

Lead them into that all important call to action.

Chat - Consider introducing a live chat feature on your site so if visitors get stuck or need to ask you a question then you are only one click away from an answer; the key is to keep them on your site at all times.

What could a business learn from a beggar!

I was recently reading an article on Huffington Post about a beggar in Oklahoma that makes $60,000 (approx £37,000) a year on the streets.

Now, two things shocked me with this news item:
  1. It’s the 21st Century and we still have beggars on the streets in one of the most affluent countries on the planet 
  2. He earns more money (tax free) than some small businesses I know! 
This got me thinking two things really; firstly, this guy won’t be the only person that is begging and making an awful lot of cash from the process and secondly, what is this guy doing that we can learn from?

I always remember one very important tip from my early sales management days; at the time it was the most amazing thing ever heard and I knew that it was something that EVERY salesperson MUST DO to bring in the money. furthermore, I know for a fact that many of the so-called ‘experts’ in today’s sales community don’t do it!

Just ask for the sale. 

In the terms of our beggar in Oklahoma City he has one simple direct message where he asks for money (it's that simple) and people give him some, it's that easy.

How many sales people do you know who beat around the bush playing out some sort of sales ritual with their prospects in a never ending loop of 'will they/won't they buy it' (maybe you do it yourself!). The sales people that constantly contact me never fail to tell me how great their company is, or how fantastic their product is, they might mention how much cheaper or faster or simply better they or their product is than their nearest competitor, they leave the literature, direct me to the online demo, but they rarely ask for my business?

Based on experience I would suggest that far less than 10 percent of sales people actually ask for the sale, imagine the money they are leaving on the table, imagine how much extra revenue could be made if they just asked for that sale!
If our beggar in Oklahoma City can do it, I'm sure the average, educated sales person could do it too. Makes you think doesn't it!

Improving website conversion

Most websites fail to convert visitors into buyers most of the time; this is particularly true of B2B sites where the sale might be more complex and include a higher price tag!

Getting plenty of visitors to the site of the first step to success; but more important than that is getting your traffic to make that all important buying decision whilst they are on your site.

Remember that lots more traffic doesn’t necessarily mean that you’ll massively increase the rate of conversion; to do that you need to remove a number of barriers to purchase, they are:

1. Make Your Website Easy to Use
It stands to reason that when someone visits your site it needs to present itself correctly and be easy to use.

a) Evaluate the accessibility of your website (does it work with different browsers at different resolutions for example)
b) Is navigation clear and concise
c) Ensure the call-to-action button on your website is clearly visible

Each of these tweaks on their own seems simple enough but you need to ensure that you are making the right changes for your target market.

2. Focus on Getting Quality Traffic
Some sites that I have seen and had the pleasure to work on do not attract the right type of traffic; the sort of visitors that are really keen to buy whatever it is you sell.

The fact is a simple one …. in order to increase the number of online sales, you need to promote your products or services to the right people.

Find out who your target audience is and locate the sources where you can connect with them. In fact this is probably the most important strategy!

3. Enhance the Quality of Landing Pages
Landing page should be clean and simple in order to convert the most amount of visitors; do not think that this means very little content on the page, you need to put enough words on the page so that your proposition and benefits of your product/service is crystal clear.

Remember you can always test a couple of version of your landing pages to see which has the best impact.

3. Talk About Visitor Benefits
NEVER highlight the features of your offerings, already focus on the benefits and how you can help your visitors. What pain do they have and how can you solve it?

Visitors tend not to be too interested in your company, they have been attracted to your site, all you need to do is to convince them to buy, and talking about benefits will do just that.

I remember when I first qualified as a marketer, we were taught ‘Features and Benefits’ (FaB), this is no longer true!

4. Create an Urgent Demand
Anyone trained in copywriting will have been taught to ensure that that to compel your readers to take action and take action quickly you should try to create urgency.

Mentioning a time limit or a stock limit can quickly infuse urgency into visitors, but also getting across the point that the benefit of your offering is that they can ease their pain quicker!

5. Demonstrate Credibility
No matter what you sell you must earn trust, this is the same when selling stuff on line and it is in person; if you are not trustworthy then you will not sell anything!

This is a huge challenge for many businesses as they fail to show credibility. Some of the most useful ways of establishing credibility includes sharing customer success stories, media mentions and security verification, add contact details (including telephone number, email address and postal address) for added credibility.

6. Build Your Brand
Conversion rates will improve as your brand grows. (yet another useful fact).

The more people know about your brand, the more sales you will make. So, make sure your day-to-day activities include an element of brand building, it’s also true that better known brands find it easy to sell things and so become more profitable!

If you’re not using social media then try it today to help your brand; Twitter, Facebook and LinkedIn are all great for getting yourself known.

7. Keep Your Word
All wrapped up with your brand and building a great brand image is ensuring that you deliver what you promise; in fact I believe that delivering on a promise is exactly what a brand is.

Always ensure your customers get what they were promised in the first place.

If you need help on any of this then just get in touch with me (andrew@andrewscaife.com)

Easy to Read = More Online Sales

It pretty much stands to reason that when a visitor lands on your website they will be more engaged with it if they can understand it!

By their very nature, website visitors are impatient people. If they have to work to understand your web pages (navigation or content), then they will go away to find an easier site than yours. Your competitors!


Many websites that I get to look at or look after contain some very technical language that is very difficult to understand for the seasoned professionals never-mind the average web surfer. Some webmasters also like long and complicated sentences.

Long and complicated sentences are not a sign of intelligence, it doesn't suggest to your readers that you know about the topic or more educated than them, it just shows that you really don't care about the readers.

Here are some very simple tips to help you.

  • Write short sentences on your pages
  • Use paragraphs
  • Use headings and sub headings to structure the content logically
  • Use bullet points
  • Avoid using complicated words. Don't say "Dulcet" when you mean sweet or sugary!
  • Use relevant  images on your pages

Follow these simple rules and your website visitors will flock to your pages and engage more with your brand/business.

Enhancing Campaign Longevity


I’m rather pleased with one of my latest promotion projects. Irwin Mitchell’s business employment team have launch a report off the back of a survey that they had commissioned based around recession-based employment tactics; the results are actually very interesting, and as the EBusiness Manager it was passed to me to see how we can get as many people as possible to download this document online.

My simple but effective plan was actually devised in just a few moments – the plan is to have two phases of online promotions:

Phase 1 utilises our social media footprint to bring visitors into the report landing page. We have our finger in a number of social media pies, but Twitter, LinkedIn and Facebook were chosen as our number 1 options for this phase. We devised an Infographic (the first within the business) to help promote the full report, and also enables it to go viral (although we don’t really expect this thing to go global, we wanted an easy way for others to promote it).

With ReTweets and refreshing in statuses, I reckoned that this probably has a core lifespan of 2-3 weeks, so I needed a Phase 2 to help promote it a little longer.

Phase 2 gives us that longevity. A video from our Head of Employment will be shot and again posted on our website, YouTube and other social media sites. This refresh of our promotional approach will also see us repurpose the video content to provide audiocast.


Results: 
I’m posting this soon after we launched the report and the campaign activity, but initial analytics are very good. Traffic to the Employment section is higher than usual and of course although this went out in a press release also, traffic from social sites has doubled (Twitter and Linked in performing the best with Facebook in clear third!)


Extras:
We have tried two approaches for the actual report PDF, it’s a free report anyway, but we are trying the use of both a sign-up form (visitors leave us their name and email address to collect the report) and one where it’s readily available without providing us any details at all. I’ll post back our resulst when we have them.

FIVE Winning Tweet Formulas That Work

If you're looking for tweets that work within the B2B environment then you have come to the right place; although these work just as well for B2C!

Writing a really great tweet is like writing a great headline for an email or mailshot; you need to get someone to read and take action in just 140 characters. What a lot of people seem to forget when they come to Twitter is that as humans we haven’t really changed over the years, and what worked in the past, continues to work on Twitter.

So where are some formulas that will work to get readers interest and get them to take action.


1. The Big Promise Approach

[Goal] will be achieved when you follow these [amazing steps]

This ‘Big promise’ way of writing headlines has been around for years, and the early copywriters knew that it worked.

Example: Customers will flock if you use these great Power Words http://tinyurl.com/7p38zlc


2. The Endorsement Approach

How [@Username] and [@Username] are [Doing Great Things]

There is nothing better than endorsing your product or service by using previous clients. Using this approach it isn’t you that is promoting your product or service, but by proxy it’s your previous clients.

Example: How @npowerhq got their biggest response ever to an online campaign.



3. The Hi-5 Approach

We really enjoyed this article from [@username] on [topic]

Virtual high-fives like this not only gets you the attention of the account that you are mentioning but it also enables ReTweets because we all like personal recommendations and we all like to pass them on.

Example: We liked this #Marketing Intuition Contest: Which homepage generated a 331% lift in conversion. bit.ly/Le8VFm @MktgExperiments


4. The Question Approach

Did you know that nn% of [target audience] [something interesting/controversial]?

A lot of business Twitter users don’t use the questioning approach, but it is a great way to get readers interest and click on your link.

Example: Did you know that 62% of businesses in the UK think that they are funny! http://tinyurl.com/cq39wzq


5. The Except Approach

Another Twitter formula that works well is to take an excerpt directly from an article or website; after all, this has already been written to be punchy and get a positive response!

Example: HOW TO WRITE GREAT HEADLINES THAT GET ATTENTION! http://tinyurl.com/bl73srt

One of the great cost effective opportunities that social media provides is that content can be fairly easily repurposed for different media, and this approach is a perfect example, and in the example above then a great headline is a great headline, no matter where you use it.


If you need any help with your social media work; strategy or delivery then get in touch to see how I can help your business win.

What should you show on your website?

There are a number of basic things that you should show on your website in order to attract and convert the best number of visitors.

Show your qualifications and achievements, achievements

  • Always show evidence of what you have done
  • Demonstrate your understanding of your target market and the problems they have.
  • Speak to your audience through stories – we respond much better to them.
  • Prove that you care about your audience – ask questions.
  • Be proud, but also be humble 
  • Always put you customers first

Is Your Website Suffering from a Personality Disorder?

The old adage is true … People buy from People!

Injecting personality into your website is one of the most effective ways to convey a human touch, to convey the fact that your website and therefore business is backed by real people!

Visitors are interested in accessible, unintimidating websites just as we’re drawn to friendly, easy-going and downright nice people.

But not all of us are blessed with this effortless charm. Likewise, many websites exhibit a lot of traits that simply put visitors off them.

Is your website suffering from any of these common “personality disorders”?
  • Does it talk about itself more than the visitor? 
  • Does it forget to say how good it can be for your potential client? 
  • Does it provide simply outrageous claims that it can’t back up! 
  • Does it talk the talk? Keeps rabbiting on about things that just aren’t important! 
  • Does it talk with forked-tongues? Talk gibberish? Talk in jargon so that no-one will understand it! 
  • Does it talk negatively about itself? 
  • Does it show too pics like a boring uncle who shows you their endless and dull holiday snapshots? 
  • Is it anti-social or does it allow you to follow it on one of the many social networks? 
  • Does it lack goals, drive or enthusiasm? 

If it exhibits any of these personality disorders then I need to take a look at it as soon as possible for you, if it shows any of these disorders then no-one will give it any attention!