I’ve written up a consumer dispute over on my Contract Clangers site involving a mobility scooter purchase, unfair contract terms, and a trader who really didn’t seem keen on recognising basic cancellation rights.
The business was Rental Scooters Strathclyde Ltd, and they appear to have also traded as Mobility Scooters Direct on eBay. The short version is that we challenged them (well Lloyd Jamieson the owner), we took it through the proper legal process, and won.
The bigger point, really, is this: don’t assume a company is right just because they sound confident. If something feels off, check your rights, keep proper records, use Citizens Advice if you need to, and be prepared to follow it through calmly.
My own experience of dealing with Mr Jamieson left me with no trust at all in any business he was involved with. That’s only my opinion, based on what happened to us, but it’s an opinion I’m very comfortable standing by.
Sometimes the win isn’t just getting your money back. Sometimes it’s refusing to be brushed off.
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