I’ve written up a consumer dispute over on my Contract Clangers site involving a mobility scooter purchase, unfair contract terms, and a trader who really didn’t seem keen on recognising basic cancellation rights under UK consumer law.
The business was Rental Scooters Strathclyde Ltd, and they appear to have also traded as Mobility Scooters Direct and Scooters Scotland on eBay.
The short version is that we challenged them, specifically Lloyd Jamieson, the owner, over what we believed was a failure to recognise the 14-day cancellation period under the Consumer Contracts Regulations 2013, often loosely referred to as distance selling rules. After approaching Mr Jamieson and having our legal rights rejected, we took the matter through the Scottish Courts and won.
We were also able to check the strength of our case before going ahead, and we were reassured that our documentation was in good order and that the process we followed was sound. That mattered, because when you’re dealing with a business that simply refuses to accept your position, you need more than frustration. You need records, dates, evidence, and the patience to see it through properly.
The bigger point with this piece is really this: don’t assume a company is right just because they sound confident. If something feels off, check your rights, keep proper records, use Citizens Advice if you need to, and be prepared to follow it through calmly.
My own experience of dealing with Mr Jamieson left me with no trust at all in any business he was involved with. That’s only my opinion, based on what happened to us, but it’s an opinion I’m very comfortable standing by.
Sometimes the win isn’t just getting your money back. Sometimes it’s refusing to be brushed off.
And as you can see from my little site, Contract Clangers, if I know I’m right, then I’ll fight to protect my rights. I will not allow small-minded businesses to undermine my legal rights, and nor should you.
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