Base your strategy around these three basic themes:
- corporate reputation/credibility
- managing expectations
- internal communications/cultural change.
Corporate reputation/credibility
You want to develop a reputation for trust and integrity, and to be seen as getting results - getting results for your customers and getting the best for your industry.
You will need to:
Raise your profile to support the reputation you are seeking
- Position yourselves as an influencer within the market
- Demonstrate with robust evidence that your work leads to change
- Generate supporters across media contacts and other relevant stakeholders
- Improve the reach of your business to all business sectors
- Develop a positive image/brand that supports the desired corporate reputation
Managing expectations
You want to be perceived as a professional organisation that has the breadth of expertise in either what you sell or supply.
You will need to:
- Clarify your range of services
- Define your uniqueness and strengths
- Promote your wins
- Promote your market achievements
Internal communications/cultural change
You want a culture that is open and allow your staff to contribute to your social media success. Let your staff feel involved and engaged.
You will need to:
- Have an open social media policy within your business
- Allow staff to talk about your business and its products and services
- Reply to prospects and customers questions/concerns
If you need more help in developing your social media strategy, then simply get in touch with me.
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