From Just One Pound

   , , ,  No comments
Going off at a slight tangent this post, but at a recent networking event I became interested in the scalability of businesses and in particular how businesses can start from nothing and grow into huge financial concerns.

I was talking to a group of small business owners, one of which was the very proud owner of small retail business that literally started with one pound and had grown it from there into a very sizeable business indeed and is now turning over many thousands of pounds in about 18 months.

Unfortunately, she had some to a sticking point in which she was struggling to get the business to grow further; it all seemed to stem from the fact that she had started the business with no real vision of what she wanted the business to be or do and so she didn’t really have any idea on how she wanted it to grow in the future.

We talked for a while and I realised that as well needing some assistance with asking the difficult strategic questions (who is the customer?, what do they value?, how is she value better than her competitors? etc), she needed something very visual to grab hold of in order to help her move forward.

As she started the business with just £1, I started to look at business milestones from the point of view of how that simple one pound coin, had grown. How quickly did she double that pound? With that £2 how didn’t did she double that to £4 etc, I started to draw it out for her and she liked the concept.

I’ve replicated it below, the simple idea is that from a single £1, doubling your money each step, it’s just 21 steps to you making your first £1m.

She’s pinned this on her office wall and she marking out these 21 milestone steps, dating each step as see goes, she has found visualisation of her business incredibly powerful, she is also undertaking a proper strategic review to ensure that she is making her money doing the very best activities.


Volkswagen cannot possibly survive the emissions scandal unscathed

   , ,  No comments
The emissions scandal surrounding the battered car manufacturer, Volkswagen, will hit such heights that the brand will be unlikely to survive as it is today, it will have to change.

It’s been about ten days now since the use of a “defeat device” by VW to cheat emissions tests around the work surfaced, in that time we have learnt that over 11m vehicles are affected which in turn have been spewing millions of tonnes of emissions and poisonous gases into the atmosphere.

Their CEO has already gone, and at the moment three other senior executive are under investigation, all their brands have been implemented and it will cost them £billions to sort out.

Not only will they have to recall all of their cars for fixing, but they have fines coming out of their ears and VW owners are clamouring for compensation.

Volkswagen had one of the strongest brands in the auto industry before all this, so what is likely to happen to it?

The brand impact

Volkswagen were a trusted brand, but the admission that they purposely cheated the emission tests to con the car industry and consumers will hurt them badly, VW deliberately set out to break the law.

On a positive note, it looks like consumers still some faith in the brand as retailers in the UK haven’t noticed any major dip in the public looking to purchase the brand, although now we know for a fact that this isn't just a US problem and we have 1.2m of these vehicles in the UK – this may change.

But experts do expect sales to decline considerably.

So can Volkswagen survive?

Volkswagen has promised to spend at least £4.7bn to help “restoring consumer trust” in the brands they control, my gut feeling is that they need considerably more than this.

In a statement the brand said its “top priority” was to avert damage to customers and it will inform the public constantly and transparently on further progress.  They want to win back trust and credibility.

But whilst the Volkswagen brand is unlikely to die as a result, it’s not impossible that it could disappear!

What is more likely is that the country could be restructured and broken up, some of its brands could be sold off.  The global fines could be anywhere between £15bn and £25bn – selling off parts of the business could help the Group to recoup much of that money.

It could turn into a case of not just protecting the brand, but protecting the car business from going under!


Link Building in 2015

   , , , , ,  No comments
Links, the lifeblood of websites, without these your website will not not highly on search engines, if you can't be found on search engines then you'll not get the visitors your business desperately needs.

Link building is fraught with difficulty, recent Google updates mean that if you get links from a poor website, then it will negatively effect your ranking.

But how can you get these all important links?

Two recent posts on LinkedIn help show the way:


These articles offer practical advice to help you improve your search engine rankings.

Good Luck



Web Design tips to make your life incredibly easy

   , ,  No comments
Learn from the best. Leading web design experts reveal the secrets of the trade, these are now yours to learn, follow, implement and win.

Every great web designer has a true secret or two that they use time and time again to provide the best service for their clients, this insider knowledge is vital when you are looking at your own design project.

It's quite a collection. Enjoy

The Optimum Line Length

The Baymard Institute suggest that 50-75 characters per line. This sort of length energises readers and keeps them engaged in your content, and we know that the more engaged readers are, the more likely they are to stay on your page and take the action that you want them to take.


Use Video to show visitors something real

Kendra Gaines at WebdesignerDepot.com rightly argues that visitors are wanting a connection to business and brands, video allows us to do this by showing them something real and of substance. I couldn't agree more.


Use only Appropriate Images

Graham at Effective Website Design makes the sensible point that images need to be carefully selected, and the process itself shouldn't be overlooked or undertaken quickly. “Do not use images indiscriminately, lots of images can lose the page focus.” says Graham, and he's right, there is nothing off putting that images on pages that have no context to the subject matter.


Responsive Design - it's the future

Nick Pettit at treehouse wrote a compelling blog post last year about Responsive Design, and steps readers through the concepts in a very practical manner.


User Flow in Web Design

Adrian Fraguela at Silver talks about thinking about the user experience in web design, one of the more interesting areas they look at briefly is User Flow, that is the need to consider exactly how users will move around your site and ensuring that your design allows them to interact with the site successfully.


That's it for this post.  Do you have a secret to your web design success? Don't be selfish, share it with others in the comments below!

Digital Marketing Predications for 2015!

   , , , , , , , ,  No comments
The life of a busy digital marketer is a varied one, and knowing where to put your marketing effort is an important factor, but where should you plan to put those efforts?

Everything is changing - and will continue to do so - remember that the only constant is change.

Technology, business models and consumer behaviours change in the blink of an eye; old tactics no longer work (or aren't as effective as they once were).

So as a digital marketer, what should you be considering for the year ahead?

In this article on LinkedIn, I've tried to capture some of the key elements that are important to Digital Marketing in 2015 - enjoy.

Digital Marketing: My Crystal Ball Predications for 2015

Stop asking ‘How’ Google rank websites and start asking ‘Why’.

   , , , , , , ,  No comments
Seriously, if you are interested in improving your ranking for your website then you must stop trying to guess what ingredients are in the Google ‘secret sauce’.

What makes up the Google algorithm takes up way too much thinking time, just accept the fact that Google pushes websites through their machinery and out pops the ranking for your site.

A better question to ask is “Why do Google rank sites the way that they do?”

From a users perspective Googles aim of is very simple; it wants to understand what information you want to see when you query its search engine and then it wants to ensure that it shows you the very best results.

Why is understanding this a better way to understand Google? 

For Google to do it's job properly it needs to ensure that:
  1. It understand what your site is all about
  2. When visitors get to it they engage with it (good time on site, low bounce rate etc)
  3. They potentially share your content
This all means that you can stop focussing your precious time on tying to get others to link their sites to you, spamming forums and blogs with your links and stop tweaking META Tags and focus on the important area … your content.

With the right content Google will understand your pages and be able to determine whether you can satisfy a search query well.  So your content needs to be able to answer visitor’s questions, the content needs to be exactly what the visitor is expecting to see when they click on your link in the search results.

This means that you need to ensure that you answer the questions you think that the market has for your products and services – this might actually mean developing a formal FAQ section, but it also means ensuing that they easily understand what your website and pages are all about, and how exactly you can help them.

Seriously, understand what Google is trying to do and help them to help you, and you will start to rank well within Google. Period.

Web Site Usability - what do you need to consider!

   , , , , ,  No comments
Web usability is all about taking a look at sites, pages and designs to better understand the customer journey - the reasons why visitors are there in the first place, understanding any barriers that stop visitors from taking their desired action.

In essence, your web site should provide your visitors with an efficient and enjoyable user experience.

Web pages should be self explanatory and obvious.

The MUM Test


When considering the basics for web page usability, I like to ask the following simple question 'Would my Mum be able to use it!'. You see my mum wasn't a tech head, she wasn't particularly well educated in these modern technologies, so she wasn't at all web savvy; and if we think of our potential visitors in this way then we will always ensure that our sites are a simple (and easy) to use as possible.

Basically, if my mum could navigate a web site and get what she wanted, then it was a good site.



Key Areas to consider

Intent - what are you visitors intending to do on your site?

Web site Structure (appearance) – what your visitors see and interact with.

Whitespace – clean space that makes your site easy to view, read, understand and use. Good use of space can draw the visitors eyes to the important parts (and links) of the site.

Noise – is information fighting for attention or does any other element vie for the visitors attention (strong contrasts next to text for example (i.e. bold graphics or images next to key information can force eyes away from this text)).

Length – short page length, visitors shouldn't have to scroll too far to get to the information that they want, information “below the fold” will not get seen as much as information above it.

Consistence – across navigation, fonts, layout, colour etc

Images – need to be relevant and compelling.

Functionality – how well the site interacts with visitors and visitors with the site.

Organisation of information – and links. Do users know where they are and where to get to the common information they might need? Can visitors get to the action you want them to take easily.  Are the web pages split into clearly defined areas.

Speed – how fast the site loads (< 2 second is ideal) as customers may leave if they have to wait to view the information on your site. Site speed is also important for good Google rankings.

Interactivity – how well can visitors interact with your site, does search work well for example?


Things visitors should never ask themselves

  • Where am I?
  • Where do I start?
  • Where did they put ….?
  • What information do I need on this page?
  • Why did they call it that?
  • Why is that there?


Common questions to ask

  • What is the first thing you notice on the site? Is your USP clearly visible?
  • Is there a clear visual hierarchy? (headers, important information etc) – newspapers do this REALLY well!
  • Are the pages consistent (everyone knows instictively how to read a newspaper and what the headlines mean, bold intro text, main story, caption under images, we know to go to the back pages for the sport and somewhere close to the middle for TV listings etc). Familiarity is reassuring.
  • Do you think it's too cluttered?
  • Are you having a hard time finding the information you want?
  • Does the site feel well organised?
  • Do you have to scroll to get to important information?
  • Is the site slow?
  • What do you think of the fonts, colours and images?
  • Can you easily search for product information?
  • Can you easily find the contact information?

The Search Engine Ranking factor

I've already mentioned that site speed is important for Google ranking, but also IF your site doesn't look very good to visitors they are likely to press the BACK button on their browser quickly.  This visitors action is classed as a Bounce by Google, and a high Bounce rate will go against you in rankings!